Reply from Caribou

Here is the reply I received from Caribou. No joke. We're totally best friends:

Dear Lisa,

Thank you for taking the time to contact us and share your feedback with us regarding the changes in our scones, we are sorry to hear you did not enjoy them.

We appreciate our guests comments and we will share them with our bakery team.

To apologize for any inconvenience this may have caused you I would like to offer to send you a Caribou Card for a replacement item of your choice. If you would like to provide me with your mailing address we can get this to you right away, however if you currently have a Caribou Card we are happy to apply a credit to a card number you provide.

Thank you again.If you have any further questions, please do not hesitate to contact us via return email or by calling 888-227-4268 (option 2) weekdays between 7:30 AM and 4:00 PM CST at your earliest convenience.

Sincerely,Caribou Coffee Customer Service